How accurate is it?
We measure accuracy together with you on your real calls during the pilot. And on every call, the agent reads the order back to the caller before sending it.
Which languages does it speak?
Arabic, in the Egyptian dialect, for now.
What does it do when it does not know the answer?
It answers from your menu only. If an item is not there it tells the caller and suggests the closest one; if it does not catch a word or an address it asks again and does not guess. Transfer to a staff member is not available yet.
What if my system is down?
The agent apologizes to the caller, tells them your team will call them back, and ends the call politely. The call appears in the Afkar portal with the caller’s name, number and the transcript, so your team can follow up.
Where is call data kept?
We do not record call audio. We keep the transcript, the summary and the order. During the call the audio passes through advanced AI voice models so the agent can hear and reply. We agree the hosting location with you. To have any data deleted, write to [YOUR EMAIL].
Can it answer my phone number?
Not yet. Calls run in the browser today, and connecting a phone number is on the roadmap. We will not give a date until it works.
How long does setup take?
It depends on your system. We connect your ordering system through an API, then test the agent with you. We set the timeline after we have looked at your system.